Help Center

Any burst pipe, active leak you can't stop, sewage backup, no water at all, a flooding basement, or a water heater that is leaking heavily. If water is damaging your property right now, call us.

Our $149 service fee is the starting point at any hour. After-hours work has additional fees. We tell you the full price on the phone before we head out, so there are no surprises.

No. We typically arrive within the hour, but we won't promise a time we can't keep. When you call, we'll tell you plainly where we are and what to expect.

Shut off the main water valve if water is leaking, and keep water away from electricity. Read our guide: Burst Pipe, What to Do in the First 10 Minutes.

Traverse City, Houghton Lake, Williamsburg, Grayling, Gaylord, Cadillac, Kalkaska, Coldwater, Battle Creek, Gull Lake, Kalamazoo, Portage, Lansing, St. John and New Buffalo. If you're nearby but not listed, call. We may still be able to help.

Call 1-855-475-7827, any time. Or send the contact form on our website and we'll get back to you.

We're a mobile service. We come to you, and we don't have a storefront.

A licensed, insured plumber from our team. Right before we head to you, we call or text with an exact arrival time. For scheduled appointments, you also get a time window.

For most jobs, an adult should be there to show us the problem and approve the work. If you're a landlord or property manager, tell us how we'll get access when you book.

Pre-booked appointments require a deposit. If a pre-booked appointment is canceled, the deposit is not refunded. Call us if you need to change your appointment.

It covers a basic visit: we look at the problem, do minor work if it's quick, and give you a project estimate. If you hire us for a larger repair, the $149 is credited toward the cost of that repair.

Mainly flat rate. You'll know the price before we start the work.

Not without talking to you first. If we find something unexpected, we stop, explain it, and you decide. No surprises on the invoice.

We accept all forms of payment.

Yes. Financing is available through Joist, the app we use to prepare your estimate. Ask us about it when you get your estimate.

We can provide a written estimate and an itemized invoice for your claim.

Our workmanship on projects is covered for one year. Parts are covered by the manufacturer or supplier warranty.

Call us. Recurring problems are our specialty. If it's related to our work, we'll make it right under warranty. If it's something new, we'll tell you honestly.

The warranty doesn't cover obvious abuse or misuse of the plumbing, or damage from exposure to weather (for example, freezing).

Call 1-855-475-7827 and give us your name, address and the date of the original job.

Yes. When your regular plumber can't get it done, call us. We answer the phone any hour.

Yes. We can provide the insurance documentation your accounts require.

Leak repair, blocked drains, maintenance, water heaters and piping replacement, plus new construction rough-in.

No. We're a family-owned Michigan company, led by a former educator and a licensed Master Plumber.

Michigan Master Plumber License #8113631. You can verify it through the State of Michigan's licensing lookup.

Yes. All our plumbers are licensed and insured.